A restaurant that still replies fast, even during the rush
An illustrative scenario for a restaurant or cafe serving customers on WhatsApp and Instagram: menu, hours, location, and table reservation questions get answered over chat -- menu and hours from your own knowledge base, reservations still confirmed by staff. Chats handed to a human are auto-assigned to an active staff member, and promos go out by WhatsApp broadcast.
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Menu-2026.pdf1.8 MB
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hours-and-location.txt4 KB
Sample view — names, times, and messages are made up.
One day at this restaurant
The conversation below is an example flow -- from a menu question to the reservation being handed to staff.
Handed to an admin, auto-assigned
Example scenario -- the business, names and messages are invented, not a Cakapin customer.
Features used in this scenario
- WhatsApp & Instagram in one inbox
- Chats from WhatsApp and Instagram DMs land in the same inbox, so you never switch apps to reply.
- AI chatbot answers from your knowledge base
- AI answers menu, hours, and location questions from what you write in the knowledge base -- update it yourself when the menu or hours change.
- Handed-off chats auto-assigned
- Chats the AI is not handling, or that the AI hands to a human -- like confirming a reservation -- are automatically assigned round-robin to whichever staff member is active.
- Broadcast promos to customers
- Send a new-menu promo or special hours update to a lot of customers at once with a Meta-approved WhatsApp template.
Example monthly cost (illustration)
The numbers below are a scenario, not a real bill -- swap in your own restaurant's chat volume.
Assumptions used
- 300 incoming conversations a month, averaging 2 replies per conversation = 600 replies, via WhatsApp and Instagram DMs.
- 60% of replies answered automatically by AI (360 replies), the rest answered by staff (240 replies).
- 1 active restaurant staff -- still within the 5 free agents, so no extra cost.
- 1 WhatsApp Business number + 1 Instagram account -- the first account on each platform is free.
Sending broadcast promos and WhatsApp templates is billed directly by Meta through your WhatsApp Business account, not from your Cakapin balance -- it isn't counted in the number above. Broadcasts still need a balance above Rp0; broadcasts pause while the balance is Rp0.
Common questions
Can I reserve a table straight from chat?
You can ask over chat, but confirmation is still manual -- AI answers general questions like menu, hours, and location from the knowledge base, then staff check table availability and confirm the reservation. Cakapin doesn't have an automated booking system yet.
Can the AI give wrong answers?
It can. The AI is steered to answer from the knowledge base you fill in, but it can still get things wrong, especially when that material is incomplete. You can always see which replies came from the AI and take over the conversation at any time.
Who do chats handed off by the AI get assigned to?
Chats the AI is not handling, or that the AI hands to a human, are automatically assigned round-robin to whichever staff member is active.
Can I send a menu promo to a lot of customers at once?
Yes, through a WhatsApp broadcast using a Meta-approved template, to contacts who opted in. The sending cost is billed directly by Meta through your WhatsApp Business account.
Try Cakapin for your restaurant or cafe
Start with a free Rp20,000 balance, pay for what you use -- no monthly plan.
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