Cakapin and Barantum, compared from public data
A Barantum alternative that charges per reply
Barantum lists its AI Agent from Rp150 per response; Cakapin charges Rp150 per AI reply. The difference is how you pay: Barantum sells plans per 3 users with a 1-year minimum subscription, Cakapin deducts a prepaid balance per use with no contract. Every Barantum figure below comes from its official site, as of 25 Sep 2026.
The Rp20,000 free credit lands after your email is verified and covers Cakapin charges. WhatsApp template message fees are still billed by Meta directly to your WhatsApp Business account, outside your Cakapin balance.
Handed to an agent
Sample view — names, times, and messages are made up.
The facts, side by side
One row per item. The Barantum column comes from Barantum's official site; anything they do not publish reads "not published". The Cakapin column comes from Cakapin's current rates.
Pricing model
Monthly plan subscription, 3 users minimum, 1-year minimum subscription.
No plans and no contract. A prepaid balance is deducted per use.
Source: barantum.com/id/pricing · checked 25 Sep 2026
Omnichannel & WhatsApp API plan price
Standard "Mulai dari Rp897,000" (from) per 3 users per month · Professional "Mulai dari Rp1,797,000" (from) per 3 users per month · Enterprise by consultation.
No plans. Agent reply Rp50, automation reply Rp100, AI reply Rp150.
Source: barantum.com/id/pricing · checked 25 Sep 2026
Extra users or agents
Rp299,000 per user per month (Standard) · Rp599,000 per user per month (Professional).
The first 5 agents are not charged. Agent 6 onwards costs Rp5,000 per agent, only on days they sign in.
Source: barantum.com/id/pricing · checked 25 Sep 2026
AI replies
AI Agent is in the Professional plan, not in Standard. From Rp150 per response, token-based, balance model. The price reference in the Barantum blog article applies as of 25 August 2026.
Rp150 per AI reply, no plan required.
Source: barantum.com/id/pricing, barantum.com/blog/harga-chatbot-ai-agent, barantum.com/blog/barantum-chat · checked 25 Sep 2026
Minimum AI top-up
AI Agent top-up minimum Rp500,000, in multiples of Rp500,000, VAT not included. The price reference in the Barantum blog article applies as of 25 August 2026.
Top-up payments are not open yet. Once they open, the minimum is Rp50,000. For now you start from the Rp20,000 free credit, and WhatsApp template message fees are still billed by Meta.
Source: barantum.com/blog/harga-chatbot-ai-agent · checked 25 Sep 2026
Channels included
Standard: 1 WhatsApp number, 1 Facebook account, 1 Instagram account, 1 Telegram number, 1 Line number, 1 TikTok Chat account. Professional adds 1 email account, Tokopedia, Shopee, Live Chat, Jira, and Google Review. The plan comparison table ticks "Livechat" on all three plans, while the 1 Live Chat account integration is ticked from Professional up.
WhatsApp, Instagram, and Messenger in one inbox. The first account on each Meta platform is not charged.
Source: barantum.com/id/pricing · checked 25 Sep 2026
Extra channels or accounts
Rp100,000 per month (WhatsApp, Instagram, Telegram, Line, Facebook, TikTok Chat) · Rp350,000 per month (Google Review, Live Chat, Email) · Rp500,000 per month (Tokopedia, Shopee).
The 2nd and later Meta account on the same platform costs Rp30,000 per account per 30 days.
Source: barantum.com/id/pricing · checked 25 Sep 2026
WhatsApp message fees from Meta
Meta message rates through Barantum: marketing Rp597, utility Rp367, authentication Rp367 per message. Meta fees for service conversations (the customer messages first) are free until 30 Sep 2026; from 1 Oct 2026 Rp367 per message. The plan comparison table also ticks "Gratis Biaya 1000 Percakapan" (1,000 conversations fee-free) on Standard, Professional, and Enterprise; which Meta message categories it covers is not published.
Meta fees for WhatsApp template messages are paid directly to Meta through your WhatsApp Business account, not through your Cakapin balance. Cakapin reply rates still apply to messages sent by agents or automations.
Source: barantum.com/id/pricing · checked 25 Sep 2026
VAT (PPN)
Plan prices: not published. AI Agent top-up: VAT not included.
All rates include VAT.
Source: barantum.com/id/pricing, barantum.com/blog/harga-chatbot-ai-agent · checked 25 Sep 2026
How to try it
A "Coba Gratis" (try free) button on every plan. Barantum's blog mentions a 7-day trial. Meta message fee terms during the trial are not published.
Rp20,000 free credit after your email is verified, no card. WhatsApp template message fees are still billed by Meta.
Source: barantum.com/id/pricing, barantum.com/blog/barantum-chat · checked 25 Sep 2026
Phone (call center)
Cloud Call Center is sold as a separate product: Standard Rp897,000 per month (3 users), 1-year minimum subscription. Includes IVR, call recording, and call monitoring.
No phone service. Cakapin focuses on chat.
Source: barantum.com/id/pricing · checked 25 Sep 2026
How we made the units comparable
- All prices are read per month. Barantum plan prices are listed per month with a 1-year minimum subscription.
- Cakapin rates include VAT. Barantum plan prices do not mention VAT, and the Barantum AI Agent top-up excludes VAT. We did not add tax to Barantum figures.
- One Barantum AI Agent "response" is treated as one Cakapin "AI reply". Barantum lists its rate as "from" Rp150 and token-based, so a response can cost more.
- WhatsApp template message fees from Meta are left out on both sides.
Which one fits you
Cakapin fits if…
- You want to pay for what you use, with no per-user plan and no annual contract.
- Your support team is small to mid-sized: the first 5 agents are not charged, further agents cost Rp5,000 per day they sign in.
- Your main channels are WhatsApp, Instagram, and Messenger, and you want AI to reply from your own material (PDF, text, links, sitemaps, FAQs). The AI can still get things wrong, so an agent can take over a conversation at any time.
- You want to start with the Rp20,000 free credit, no card. WhatsApp template message fees are still billed by Meta.
Barantum fits if…
- You want a sales CRM from the same vendor: prospect management, deal stages from prospect through quotation and negotiation, and ticketing with SLAs and escalation.
- Your team needs a phone call center, with IVR, call recording, and call monitoring.
- Your customers also reach you on Telegram, Line, TikTok Chat, email, Tokopedia, or Shopee, beyond Meta channels.
- Your team works from Android and iOS apps, or you need an Enterprise plan put together through consultation.
A monthly cost example, same assumptions
One business, costed on both services. Cakapin figures come from Cakapin's current rates; Barantum figures come from Barantum's pricing page and blog as of 25 Sep 2026.
Assumptions
- 3 agents sign in every day for 30 days.
- 1 WhatsApp number, 1 Instagram account, 1 Facebook account.
- 1,000 replies a month: 600 by AI, 400 by agents.
- No WhatsApp template messages, so Meta fees are left out on both sides.
- Barantum is costed on the Professional plan, because the Standard plan has no AI Agent.
- Barantum plans list "Gratis Biaya 1000 Percakapan" (1,000 conversations fee-free) from Meta. This example has no template messages, so it does not change the figures; if your business sends template messages, that allowance can lower Meta fees on Barantum (details are not published), while on Cakapin you pay Meta fees to Meta yourself.
Cakapin
- 3 agents (the first 5 are not charged)
- Rp0
- First account on each Meta platform
- Rp0
- 400 agent replies × Rp50
- Rp20,000
- 600 AI replies × Rp150
- Rp90,000
No contract. Next month is costed again from what you use.
Barantum
- Professional plan, 3 users ("from" price)
- Rp1,797,000
- 600 AI responses × Rp150
- Rp90,000
First month: the AI Agent top-up minimum is Rp500,000, so the upfront outlay is Rp2,297,000.
1-year minimum subscription: Rp21,564,000 for the plan alone.
Source: barantum.com/id/pricing, barantum.com/blog/harga-chatbot-ai-agent · checked 25 Sep 2026
Barantum plans also include channels and features Cakapin does not have (see the table above). This example only costs usage both services can handle.
FAQ
Is the AI rate the same on Cakapin and Barantum?
The figures are close, the way they are counted differs. Cakapin charges Rp150 per AI reply, VAT included, no plan required. Barantum lists its AI Agent from Rp150 per response, token-based, VAT not included, and the AI Agent sits in the Professional plan (data checked 25 Sep 2026; the price reference in the Barantum blog article applies as of 25 August 2026).
Is there a contract or minimum commitment on Cakapin?
No. There is no monthly plan and no annual contract; your balance only goes down with use: replies, agent 6 onwards on days they sign in, and extra Meta accounts. For comparison, Barantum's pricing page lists a 3-user minimum and a 1-year minimum subscription (data as of 25 Sep 2026).
What will the minimum top-up on Cakapin be once top-ups open?
Top-up payments are not open yet. Once they open, the minimum top-up is Rp50,000. For now you start from the Rp20,000 free credit that lands after your email is verified, no card; WhatsApp template message fees are still billed by Meta. Barantum lists an AI Agent top-up minimum of Rp500,000, in multiples of Rp500,000, VAT not included (data checked 25 Sep 2026; the price reference in the Barantum blog article applies as of 25 August 2026).
How are WhatsApp message fees from Meta handled?
On Cakapin, Meta fees for WhatsApp template messages are paid directly to Meta through your WhatsApp Business account, not through your Cakapin balance; Cakapin reply rates still apply to messages sent by agents or automations. Barantum lists per-category Meta message rates on its pricing page: marketing Rp597, utility and authentication Rp367 per message; Meta fees for service conversations are free until 30 Sep 2026, and Rp367 per message from 1 Oct 2026. The Barantum plan comparison table also ticks "Gratis Biaya 1000 Percakapan" (1,000 conversations fee-free) on all three plans (data checked 25 Sep 2026).
Does Cakapin have a phone call center like Barantum?
No. Cakapin focuses on chat: WhatsApp, Instagram, and Messenger in one inbox, with AI guided to answer from your material. If your team needs phone support with IVR and call recording, Barantum sells Cloud Call Center as a separate product.
Where does the Barantum data on this page come from?
From Barantum's official site: its pricing page and blog articles, checked on 25 Sep 2026. Prices can change, so check the original sources too. If any figure is wrong, tell us at support@cakapin.com and we will correct it within 5 working days.
Try Cakapin first, starting with Rp20,000 in starter credit, no card.
No monthly plan and no contract. Pay per reply; WhatsApp template message fees are still billed by Meta.
The Rp20,000 free credit lands after your email is verified and covers Cakapin charges. WhatsApp template message fees are still billed by Meta directly to your WhatsApp Business account, outside your Cakapin balance.
Related pages
Disclaimer
Barantum is a trademark of its owner and is named on this page for identification only. Barantum data was taken from its official site as of 25 Sep 2026 and may change; check the original sources. Spotted a mistake? Tell us at support@cakapin.com and we will correct it within 5 working days.
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