Frequently asked.

Sign up, verify your email, and your Rp20,000 free credit arrives right away. Connect your channels, then start replying to chats from one inbox.

Because every business gets busy differently. Cakapin has no base fee — you top up, and your balance only goes down when something is actually used: replies, email broadcasts, or extra accounts. A quiet month means a small bill.

The Rp20,000 credit arrives once your email is verified. It works for every rate, but it cannot be cashed out.

Incoming messages are still received and stored, so no chat is lost. Only replies, AI, automation, and broadcasts pause until you top up — and they unlock automatically once your top-up arrives.

Top-up payments are being set up. In the meantime you can start with the free Rp20,000 balance credited once your email is verified. The minimum top-up will be Rp50,000.

The first account on each platform is free: one Instagram, one Facebook, one WhatsApp. The second and later accounts on the same platform cost Rp30,000 per account per month, charged upfront when connected and then every 30 days. An account used for both the inbox and posting counts once.

The first five agents are free. The sixth agent onwards costs Rp5,000 per agent, only on days they sign in.

Yes. Every rate on the Pricing page includes VAT.

WhatsApp, Instagram, Messenger, and chat on your own website — they all land in the same inbox.

It can. The AI is steered to answer from the knowledge base you fill in, but it can still get things wrong, especially when that material is incomplete. You can always see which replies came from the AI and take over the conversation at any time.

On a managed database server in Singapore, not on your own computer or server.

Yes. Workspace data export and account deletion are both available from your own account settings page.