Features, one page per story.
Every Cakapin feature gets its own page, so you can read exactly what it can and can't do before you sign up.
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Cakapin Omnichannel Inbox
Every WhatsApp, Instagram, and Messenger chat lands in one inbox -- labels, internal notes, status, and agent assignment in the same place.
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Cakapin AI Chatbot — answers customers from your own business material
Cakapin's AI chatbot learns from your own knowledge base, replies to customers 24 hours a day, and your agents can take over anytime.
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Chat automation without code
Build auto-reply flows by dragging blocks, or set up a one-step keyword/first-message rule for WhatsApp — no code needed.
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Official WhatsApp broadcast & email — Cakapin
Send Meta-approved WhatsApp template messages and email campaigns to the contacts you pick, right away or scheduled, with a delivery report.
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Auto-Assign Chat — route new chats to online agents | Cakapin
New chats get split round-robin between whoever's online, so nobody has to race for them. No one online? The chat still gets saved for manual pickup.
Try Cakapin, starting with Rp20k in credit.
No monthly plans. Top up, use the features you need, pay for what you use.