The AI chatbot that answers from your own business material
Cakapin's AI is guided to answer from the documents, links, and text you fill into its knowledge base, then answers customer chats 24 hours a day — you can always take over anytime.
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Catalogue-September.pdf2.4 MB
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shipping-FAQ.txt6 KB
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yourshop.id/sitemap.xml38 pages
Sample view — names, times, and messages are made up.
How it works
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01
Fill the knowledge base
Upload PDF documents or text (txt, md, csv, json), paste a link to your business pages (including a sitemap), or fill in an FAQ.
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02
Cakapin indexes it
The material is split and turned into a searchable index, so the AI can find the most relevant part.
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03
AI replies from that material
As soon as a chat comes in, the AI searches for the relevant part of your knowledge base and replies from there.
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Catalogue-September.pdf
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shipping-FAQ.txt
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yourshop.id/sitemap.xml
Most relevant to the question: “shipping cut-off”, “linen shirt sizes”.
Sample view — names, times, and messages are made up.
What you can do
Handed to an agent
Sample view — names, times, and messages are made up.
- A knowledge base from your own material
- Upload PDF or text, paste a link to your business pages, or fill in an FAQ — the AI is guided to answer from that. If the material isn't there yet or is incomplete, the answer can be off.
- Automatic replies 24 hours a day
- The AI searches for the relevant part of your knowledge base and replies whenever a chat comes in, day or night.
- Keeps up with the ongoing conversation
- The AI reads the running conversation history, so its reply keeps the context already discussed.
- Reply suggestions for agents
- If an agent wants to reply themselves, Cakapin can suggest a draft reply from the same knowledge base — just check it and send.
- Automatic handover to a human
- The moment a customer asks to speak with an admin or CS, the conversation is automatically handed to an agent and your team gets notified.
- Agents can take over anytime
- Besides the automatic trigger, an agent can also take over a conversation anytime from the inbox — the AI immediately stops replying until it is handed back.
Pricing
There's no base fee for the AI chatbot. An AI reply is charged per reply sent; a reply suggestion is charged per request.
| Automatic AI reply per AI reply | Rp150 |
|---|---|
| AI reply suggestion per request — a reply sent from it isn't charged again | Rp150 |
FAQ
Where does the AI get its answers?
The AI is guided to answer from the knowledge base you fill yourself — PDF documents or text, a link to your business pages, a sitemap, or an FAQ. It can still be wrong, especially if the material is incomplete — you can take over the chat anytime.
Can I take over a chat the AI is currently answering?
Yes, anytime. The moment you take over from the inbox, the AI stops replying to that conversation until you hand it back.
What happens if a customer asks to speak with a person?
The moment a customer writes a request like "talk to human" or "need a human", the conversation is automatically handed to a human and your team gets notified — the AI stops replying to that conversation.
What is the reply suggestion for agents?
If an agent wants to reply themselves instead of the AI, Cakapin can suggest a draft reply from the same knowledge base so the agent just checks and sends it, instead of typing from scratch.
What can the free credit be used for?
The Rp20,000 credit arrives once your email is verified. It works for every rate, but it cannot be cashed out.
Start with free credit, pay per reply
Free credit of Rp20,000 is added automatically when you sign up, no card needed. Fill your knowledge base, connect a channel, and let the AI start answering your customer chats.
Friendly, quick, and smart — an AI teammate for businesses that want to answer customers faster.
Product
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