All your customer chats in one inbox
WhatsApp, Instagram DMs, and Messenger land on the same screen, so you never switch apps to answer one customer.
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Mrs. Rina: Hi, where is my order at?09:12
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@kedai.senja: Do you have a vegetarian menu?09:08
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Dimas P.: Any tables left for tomorrow?08:55
Sample view — names, times, and messages are made up.
How it works
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01
Chats come in from everywhere
WhatsApp, Instagram DMs, and Messenger land automatically in one conversation list, newest first.
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02
Agents reply from one screen
Read the history, reply with text or an attachment, all from the same box -- no app-switching.
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03
Keep it organised
Add a label, change the status, or assign it to a teammate when someone else needs to handle it.
Sample view — names, times, and messages are made up.
What you can do
- Status per conversation
- Mark it Open, Pending, Resolved, or Snoozed, so the team knows what still needs action.
- Custom labels
- Give conversations your own colour-coded labels, so they are easy to sort and find again.
- Assign to an agent
- Hand a conversation to a specific agent, so it is clear who owns it.
- Internal notes
- Write notes only your team can see, and tag a teammate with @name (works best for one-word names).
- Replies with attachments
- Send an image or document straight from the reply box on WhatsApp, no separate link needed.
- New chats land in the list
- New conversations land in your chat list automatically, so nothing slips through.
What it costs
You pay each time an agent actually sends a reply. No monthly plan -- just agent number 6 onward costs Rp5,000 per day logged in, and a second Meta account onward costs Rp30,000 per month.
FAQ
Do WhatsApp, Instagram, and Messenger all land in the same inbox?
Yes. All three are answered from the same screen -- no separate app per channel.
What happens if a message arrives while no agent is online?
It stays saved on that conversation -- nothing is lost. As soon as an agent opens the inbox, the chat is still there to answer.
Can the customer see internal notes?
No. Internal notes are only visible to your team in the same workspace, and are never sent to the customer.
Can I assign one conversation to a specific agent?
Yes. From the conversation screen, pick the agent -- the conversation becomes their responsibility.
Can I send images or documents from the inbox?
Yes, on WhatsApp. Instagram and Messenger can't send attachments from the reply box yet.
Try Cakapin, starting from a free Rp20,000 balance.
No monthly plan. Start with free balance, pay per reply sent.
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