WhatsApp Business API for your CS team, through Meta's official channel
Connect your business's WhatsApp Business number through Meta's official flow, then reply to incoming chats from the same Cakapin inbox as Instagram and Messenger -- not a separate WhatsApp app on someone's phone.
Sample view — names, times, and messages are made up.
How it works
-
01
Connect through Meta
Click "Connect WhatsApp" on the Cakapin Channel Setup page, then sign in through Meta's official window (Embedded Signup) -- pick the WhatsApp Business Account and number you want to use.
-
02
Cakapin handles the token and webhook
The number gets connected to the WhatsApp Cloud API, the webhook is registered automatically, and any templates already in your account get synced.
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03
Chats flow through the same inbox
Messages that reach that number show up in the Cakapin inbox, and replies you send from there go out through that same WhatsApp number.
Handed to an agent
Sample view — names, times, and messages are made up.
What you can do
- Your own WhatsApp Business number, via Meta's official Cloud API
- Connected through Meta's official WhatsApp Cloud API (Embedded Signup), not a shared regular WhatsApp app or an unofficial third-party tool.
- WhatsApp chats flow through the same inbox as every other channel
- Messages that reach that number land in the same Cakapin inbox as every other channel, and your replies go out through that same WhatsApp number -- one screen for everything.
- AI can reply, directed by your knowledge base
- If your AI chatbot is already connected to that number and the conversation isn't already held by a human or another keyword rule, it's directed to answer from the material you've uploaded yourself -- but it can still be wrong, and you can take over any time.
- Customer says "talk to human"? It hands over automatically
- If a customer writes a phrase like "talk to human" or "talk to agent" (in English or Indonesian, e.g. "bicara dengan admin"), the conversation is automatically handed over to your team instead of staying with the AI.
- Your team can take over any time
- Even while the AI is answering, your agents can still open that conversation and take over whenever they want, from the inbox.
Pricing
WhatsApp replies are metered the same as any other channel: you pay per reply that actually gets sent, not a monthly plan.
- Agent reply
- Rp50
- per reply
- Automation reply
- Rp100
- per reply
- Automatic AI reply
- Rp150
- per reply
Meta's own template fees are billed by Meta directly to your WhatsApp Business account. Templates you send from the Cakapin inbox (say, to start a conversation first) are still metered as a regular agent reply, at the rate above. WhatsApp broadcasts aren't charged per message, but still need a balance above Rp0 to run.
FAQ
Is connecting WhatsApp to Cakapin complicated?
No. Click "Connect WhatsApp" on the Channel Setup page, sign in through Meta's official window (Embedded Signup) with your Facebook Business account, pick the WhatsApp Business Account and number -- Cakapin handles the token and webhook behind the scenes.
Does the AI or my team reply to my WhatsApp?
Both, depending on the setup. If your AI chatbot is already connected to that number and the conversation isn't already held by a human, it's directed to answer from your knowledge base -- but it can still be wrong. As soon as a customer writes a phrase like "talk to human" or "talk to agent", the conversation is automatically handed over to your team, and your team can also take over any time, without waiting to be asked.
If I send a template message (for a broadcast, say), does that count toward my Cakapin balance?
Meta's own template fees are billed by Meta directly to your WhatsApp Business account, not through your Cakapin balance. But if you send that template from the Cakapin inbox (say, to start a conversation with one contact first), it's still metered as a regular agent reply. WhatsApp broadcasts themselves aren't charged per message, but still need a balance above Rp0 to run.
Can I still use the number in the WhatsApp Business app on my phone after connecting it?
No, not at the same time. Once your number is registered to the WhatsApp Business API (Cloud API) through Meta, it stops working in the regular WhatsApp Business app on your phone. Use a separate number for connecting to Cakapin, or make sure you're ready to move your current number over.
How are Meta accounts (WhatsApp, Instagram, Facebook) charged?
The first account on each platform is free: one Instagram, one Facebook, one WhatsApp. The second and later accounts on the same platform connect as inactive; once the workspace owner or an admin activates one, Rp30,000 per account per month is charged upfront and then every 30 days. An account used for both the inbox and posting counts once.
How do I top up my balance?
Top-up payments are being set up. In the meantime you can start with the free Rp20,000 balance credited once your email is verified. The minimum top-up will be Rp50,000.
Try Cakapin, starting with Rp20,000 in free credit.
No monthly plans. Connect your WhatsApp number, use the features you need, pay for what you use.
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