Live chat on your website, answered by your team from the same inbox
Paste one script tag on your website. Visitors can write a chat straight from the corner of the page, and the message lands in the same inbox as WhatsApp, Instagram, and Messenger -- answered by your team from there.
Sample view — names, times, and messages are made up.
How it works
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01
Turn on web chat
Switch on "Aktifkan chat web" in the Chat Widgets settings, then fill in Allowed Domains with your site's domain.
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02
Paste one script tag
Copy the script from the Embed Code tab, paste it before the closing body tag on your website. No extra install needed.
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03
It lands in the same inbox
Visitor messages show up in the inbox alongside WhatsApp, Instagram, and Messenger, answered by your team from there.
Sample view — names, times, and messages are made up.
What you can do
- Install by pasting one line
- Turn on web chat, copy one script snippet from the Embed Code tab, paste it on your site -- done, no developer needed.
- Set the colour, greeting, and agent name
- Match Button Color, Greeting Message, and Agent / Team Name to your brand.
- Upload your own widget logo
- Replace the widget's default icon with your business logo (PNG, JPG, or WebP, up to 2 MB).
- Restricted to your own domain
- The widget only runs on the domain you register in Allowed Domains, including its subdomains -- nobody else can embed your widget on their site.
- Accepts images and documents
- Visitors can send image or document attachments straight from the chat widget.
What it costs
No fee to install the widget. You only pay for each reply you send from the inbox.
FAQ
Is it hard to install?
No. Turn on web chat in the Chat Widgets settings, fill in Allowed Domains, then copy one script snippet from the Embed Code tab and paste it on your website -- no developer needed.
Can the widget be installed on any website?
No. The widget only works on the domain you register in Allowed Domains, including its subdomains -- if it's pasted on another domain, the chat won't show up.
Who answers chats from the widget?
Chats from the widget land in the same inbox as your other channels, answered by your team from there -- this channel can't be answered by AI automatically yet.
Can I change the widget logo?
Yes. Upload your business logo in the widget settings, it replaces the default icon.
Can visitors send images or documents from the widget?
Yes. The widget supports image and document attachments straight from its chat box.
Try Cakapin, starting with a Rp20,000 free balance.
No monthly plan -- you start with a free balance, then pay for what you use.
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