Getting started with Cakapin — 3-step checklist

These three steps take a workspace from empty to ready to serve customers. Reminder emails go out on day 2 and day 7 if the checklist is still open.

Step 1 — Verify your email, receive free credit

1. Sign up for Cakapin, then open the verification email sent at registration and click the link.
2. Once your email is verified, a free Rp20,000 credit lands in your workspace automatically — once per identity, non-withdrawable, never expires.
3. The free credit goes a long way for trying things out: about 400 agent replies (Rp50 each) or 133 AI replies (Rp150 each).

Note: without email verification, the free credit never arrives. These transactional emails are free and never touch your balance.

Step 2 — Connect your first channel

Connect at least one channel so customer chats have somewhere to arrive:

• Web widget — paste the widget JavaScript snippet into your business site. Visitors can send text chats, attach files, and optionally leave a name/email; follow-up replies reach them by email after they leave. Colors, logo, and greeting text are customizable.
• Instagram — connect your business Instagram account for DMs. The first account on each platform is free; the 2nd and further accounts on the same platform cost Rp30,000 per account per month.
• Messenger — connect your Facebook Page under the same pricing as Instagram.
• WhatsApp — connect a number via the Cloud API (Embedded Signup). WhatsApp template messages are paid directly to Meta through your own WABA.

One Meta account can only be claimed by one workspace. Incoming messages and comments are always free.

Step 3 — Train the AI on your business material

1. Open the AI + knowledge base module and add documents, links, or text (business profile, price list, service terms, answers to common questions).
2. The AI answers customer chats 24/7 from that material. Anything missing from the material is not answered by the AI — so the more complete it is, the rarely agents need to step in.
3. Adding material is not billed; only sent AI replies are (Rp150 each) plus reply recommendations (Rp150 per request).

If you get stuck

• AI, 24 hours, answering from this very guide.
• Humans on business days 09:00–17:00 WIB via the Cakapin widget on cakapin.com and inside the app, Cakapin WhatsApp, or support@cakapin.com — replies within 1 business day at the latest.